Download Crisis Management in Chinese Organizations: Benefiting from by Ruth Alas PDF

By Ruth Alas

Provides the theoretical framework on find out how to deal with crises in companies. the writer connects obstacle administration theories with functional examples from chinese language businesses andhow they give a contribution to raised drawback administration not just in chinese language companies, but additionally in firms from different countries.

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Extra resources for Crisis Management in Chinese Organizations: Benefiting from the Changes

Example text

2 illustrates the process model. 1 Strategy In the previous theories, the Pre-Crisis part includes the proactive or preventive strategies, since the elements in the period before the actual crisis are included. The theories of the Post-Crisis stage are reactive strategies, as the process starts shortly after the damage has already occurred. , 1996). The chosen strategy determines the process of crisis management, the leadership style and the approach to communication. 3 utilizes a different implementation process.

2 Communication objects Crisis communication objects include the internal public and the external public. The internal public includes all classifications of employees as well as retirees and stockholders. The internal public members are crucial in a crisis because they are the most believable spokespersons (Fearn-Banks, 2007: 36). They are the objects news media seek for comment. , 2007). It is vital to communicate with the internal public before, during, and after a crisis. The external public includes consumers, customers, community members, government officials, labor unions, dealer, suppliers, trade associations, competitors, and other outside people related in some way to the organizations (Fearn-Banks, 2007).

Therefore, effective leadership is critical to overcoming a crisis. Researchers have discovered different kinds of leadership style. In the early 1990s, Thill and Bovee (1991) classified four types of leadership style – the directive, coaching, supportive and delegating styles. ’s (2007) classification that leadership includes three different styles, autocratic, democratic, and laissez faire (non-leadership). Democratic leadership matches the supportive style, while the laissez faire style relates to the delegating style.

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